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| Are there handrails along the walls? | | | |
| Are the doorways wheelchair accessible? | | | |
| Are there safety precautions to prevent falling down the stairs? | | | |
| Is the floor kept dry and free of litter? | | | |
| In case of fire, can the facility be easily evacuated? | | | |
| Are fire extinguishers easy to locate? | | | |
| Does the facility appear clean? | | | |
| Are there lingering odors? | | | |
| Do the faucets, call buttons, telephones, and television sets work? | | | |
| Are heating and cooling systems adequate? | | | |
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| Is the atmosphere pleasant? Does staff genuinely enjoy working with the residents? | | | |
| Are residents treated as individuals? | | | |
| Does the staff appear interested in the residents? | | | |
| Is staff interested in speaking to visitor or residents? | | | |
| Are your questions answered clearly, frankly, and in sufficient depth? | | | |
| Do any other residents have similar conditions? | | | |
| Are residents clean and adequately dressed? | | | |
| Are the rights of the residents clearly posted? | | | |
| Is the food hot, attractive, and tasty? | | | |
| Are special diets available? What kinds? | | | |
| Do the residents have drinking water available? | | | |
| Are planned and varied recreational activities available? | | | |
| Do the listed activities seem interesting and appropriate? | | | |
| Do most of the people at an activity program seem to be participating? | | | |
| Are religious services held weekly? | | | |
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| Is the facility in good standing with the state inspectors? | | | |
| Are fees competitive? | | | |
| Have fees increased significantly in the past few years? | | | |
| Is the fee structure easy to understand and reasonable? | | | |
| Does the institution readily reveal which services are covered in the quoted fee and which services are extra? | | | |
| Is Medicaid accepted? | | | |
| Is Medicare accepted? | | | |
| Are the billing and accounting procedures understandable and acceptable? | | | |
| Is transportation of patients provided? | | | |
| Does a resident advisory council exist? | | | |
| Are visiting hours reasonable? | | | |
| Do the charge nurses, social workers, department heads, and top-level administrators have geriatric experience and/or education? | | | |
| Are rehabilitative and therapeutic services available? | | | |
| Are social work or mental health services available? | | | |
| Are community organizations involved? | | | |